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Total Quality Management in Hospitals and Health Institutions

Total Quality Management in Hospitals and Health Institutions

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Overview

Course Outline

Overview
Why Attend

This course offers this training program in Total Quality Management in Hospitals and Health Institutions, designed to equip healthcare professionals with the essential tools and methodologies to foster a culture of continuous improvement.

The course emphasizes structured quality systems, regulatory alignment, and performance optimization within healthcare environments. With rising expectations for patient outcomes, safety, and operational excellence, this course prepares participants to lead quality initiatives that are practical, sustainable, and impactful. It also responds to the global demand for well-defined quality standards in the management and operation of health institutions.

Course Objectives

By the end of the course, participants will be able to:

Who Should Attend?

  • Senior hospital administrators and medical directors.
  • Quality assurance managers in healthcare institutions.
  • Health policy advisors and accreditation officers.
  • Department heads responsible for clinical and non-clinical services.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

  • Develop a comprehensive understanding of total quality principles specific to healthcare settings.
  • Equip participants with the tools to assess, monitor, and improve hospital processes.
  • Enable the creation of internal systems that support accreditation and regulatory compliance.
  • Enhance leadership skills for managing quality teams and implementing institutional change.
  • Foster a patient-centered approach through structured quality initiatives.
Course Outline
  • Introduction to Quality in Health Institutions
    • Definition and evolution of quality in healthcare
    • Differences between quality control, assurance, and improvement
    • The role of healthcare quality in patient safety
  • Quality Management Philosophies
    • Key contributions from Deming, Juran, and Crosby
    • Application of quality theories in hospitals
    • Comparative overview of global quality systems
  • Healthcare Regulatory and Accreditation Frameworks
    • Role of national health regulators
    • International accreditation standards (e.g., JCI, ISO)
    • Compliance mechanisms and audits
  • Quality as an Organizational Strategy
    • Aligning quality with institutional mission
    • Strategic goals for healthcare excellence
    • Planning tools for quality initiatives
  • Policy and Framework Development
    • Writing quality policies and charters
    • Establishing governance structures for quality
    • Assigning roles and responsibilities
  • Risk and Opportunity Assessment
    • Identifying systemic risks in healthcare delivery
    • Risk prioritization techniques
    • Leveraging opportunities for quality gains
  • Leadership’s Role in Quality Improvement
    • Building commitment to quality from the top
    • Encouraging leadership at all levels
    • Communicating quality vision effectively
  • Creating a Quality-Driven Culture
    • Building accountability across departments
    • Recognition and reward systems for quality
    • Overcoming resistance to change
  • Stakeholder Engagement
    • Involving patients in quality feedback
    • Engaging clinical and non-clinical staff
    • Collaboration with external partners
  • Performance Measurement and KPIs
    • Selecting key indicators for hospitals
    • Data sources and collection methods
    • Analyzing performance trends
  • Root Cause Analysis and Problem Solving
    • Identifying root causes of failure
    • Step-by-step problem-solving methods
    • Using findings to prevent recurrence
  • Statistical Tools for Quality Control
    • Basic control charts and histograms
    • Interpreting quality variation
    • Applying Six Sigma principles
  • Process Mapping and Documentation
    • Creating flowcharts for clinical processes
    • Identifying redundancies and bottlenecks
    • Standard operating procedures (SOPs)
  • Process Improvement Models
    • Introduction to PDSA and Lean in healthcare
    • Selecting processes for redesign
    • Measuring outcomes of changes
  • Monitoring and Continual Improvement
    • Setting benchmarks and targets
    • Using dashboards to monitor progress
    • Encouraging ongoing improvements
  • Principles of Patient Safety
    • Common safety threats in healthcare settings
    • Strategies to minimize medical errors
    • Promoting a safety-first mindset
  • Incident Reporting Systems
    • Designing effective reporting tools
    • Analyzing incident trends
    • Responding to adverse events
  • Risk Prevention and Control
    • Implementing preventive protocols
    • Training staff for high-risk scenarios
    • Ensuring compliance with safety regulations
  • Competency-Based Staffing Models
    • Defining required competencies by role
    • Performance evaluation systems
    • Linking competency to quality outcomes
  • Training and Education Strategies
    • Designing training based on needs assessment
    • Monitoring training impact on service delivery
    • Maintaining training records and plans
  • Teamwork and Communication
    • Promoting interdisciplinary collaboration
    • Tools for effective communication in care teams
    • Managing conflicts constructively
  • Audit and Self-Assessment Methods
    • Planning internal audits
    • Evaluating departmental compliance
    • Reporting and follow-up procedures
  • Sustaining Long-Term Quality
    • Integrating quality into daily operations
    • Institutionalizing best practices
    • Setting a roadmap for continuous growth
  • Innovation in Quality Management
    • Role of digital transformation
    • Use of health informatics for quality tracking
    • Incorporating patient feedback systems
Schedule & Fees
2026 Schedule & Fees
USD 3,300
Per participant
  • 27 Sep - 1 Oct, 2026
  • English
USD 3,300
Per participant
  • 27 Sep - 1 Oct, 2026
  • Arabic
USD 3,300
Per participant
  • 22 - 26 Nov, 2026
  • English
USD 3,300
Per participant
  • 22 - 26 Nov, 2026
  • Arabic
USD 3,300
Per participant
  • 27 - 31 Dec, 2026
  • English
USD 3,300
Per participant
  • 27 - 31 Dec, 2026
  • Arabic
2027 Schedule & Fees
USD 3,300
Per participant
  • 21 - 25 Feb, 2027
  • English
USD 3,300
Per participant
  • 21 - 25 Feb, 2027
  • Arabic
USD 3,300
Per participant
  • 28 Mar - 1 Apr, 2027
  • English
USD 3,300
Per participant
  • 28 Mar - 1 Apr, 2027
  • Arabic
USD 3,300
Per participant
  • 23 - 27 May, 2027
  • English
USD 3,300
Per participant
  • 23 - 27 May, 2027
  • Arabic
USD 3,300
Per participant
  • 27 Jun - 1 Jul, 2027
  • English
USD 3,300
Per participant
  • 27 Jun - 1 Jul, 2027
  • Arabic
USD 3,300
Per participant
  • 22 - 26 Aug, 2027
  • English
USD 3,300
Per participant
  • 22 - 26 Aug, 2027
  • Arabic
USD 3,300
Per participant
  • 26 - 30 Sep, 2027
  • English
USD 3,300
Per participant
  • 26 - 30 Sep, 2027
  • Arabic
USD 3,300
Per participant
  • 21 - 25 Nov, 2027
  • English
USD 3,300
Per participant
  • 21 - 25 Nov, 2027
  • Arabic
USD 3,300
Per participant
  • 26 - 30 Dec, 2027
  • English
USD 3,300
Per participant
  • 26 - 30 Dec, 2027
  • Arabic

Dates & fees

27 Sep - 1 Oct, 2026
USD 3,300
27 Sep - 1 Oct, 2026
USD 3,300
22 - 26 Nov, 2026
USD 3,300
22 - 26 Nov, 2026
USD 3,300
27 - 31 Dec, 2026
USD 3,300
27 - 31 Dec, 2026
USD 3,300
21 - 25 Feb, 2027
USD 3,300
21 - 25 Feb, 2027
USD 3,300
28 Mar - 1 Apr, 2027
USD 3,300
28 Mar - 1 Apr, 2027
USD 3,300
23 - 27 May, 2027
USD 3,300
23 - 27 May, 2027
USD 3,300
27 Jun - 1 Jul, 2027
USD 3,300
27 Jun - 1 Jul, 2027
USD 3,300
22 - 26 Aug, 2027
USD 3,300
22 - 26 Aug, 2027
USD 3,300
26 - 30 Sep, 2027
USD 3,300
26 - 30 Sep, 2027
USD 3,300
21 - 25 Nov, 2027
USD 3,300
21 - 25 Nov, 2027
USD 3,300
26 - 30 Dec, 2027
USD 3,300
26 - 30 Dec, 2027
USD 3,300

Fees + VAT as applicable

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